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Launched in April of 2020, Modern Chat expands Khoros Brand Messenger and adds the ability to create custom chat widgets that appear on brand web pages according to defined rules and conditions.

With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service. Conversations will still easily traverse from Modern Chat to your iOS and Android SDK implementations of Brand Messenger for your authenticated customers as it is all powered by the same brand owned messenger.

Khoros modern chat screenshot

Traditional, session-based chat is expensive for brands and inconvenient for consumers. Khoros Modern Chat gives consumers what they want — answers on their own time and in real-time. Conversations are built around resolutions, not sessions. With Modern Chat, brands can resolve inquiries faster and more accurately to dramatically improve customer satisfaction and decrease operational costs.

Modern chat gif

Modern Chat expands Khoros Brand Messenger and adds the ability to create custom chat widgets that will appear on brand web pages according to defined rules and conditions. Formerly known as Web Chat, this feature was previously available but display conditions had to be custom made by the brand. With Modern Chat, this feature becomes more comprehensive and also self-service.

WhatsApp support for NPS/CSAT Customer Feedback

Khoros introduced NPS®/CSAT Customer Feedback with surveys for Facebook Messenger, Khoros Brand Messenger, Apple Business Chat, or SMS. We have now added WhatsApp to the channels you can gather instant feedback from

Different Platforms Screenshot
WhatsApp: CSAT example

WhatsApp CSAT example
WhatsApp in Survey Results Widget

WhatsApp Survey Widget
For more information about this feature see NPS/CSAT Customer Feedback.

SA's Social Pulse Report Webinar! Join us in our upcoming webinar, where our team will share the top trends to fuel your marketing strategy—featuring speakers Shaun Pearson our Brandwatch Product Lead, and David Vahle - our Senior Reporting Expert.

🗓️ Date: 28th of July

⏰ Time: 10:00 AM

🌐 Location: Online (LinkedIn Live)

What to expect:

📈 Top trends on consumer behaviour on social media in South Africa

🇿🇦 The strongest brands in South Africa right now

🤖 AI in marketing

Our fellow South Africans and digital participants, we are pleased to introduce "The Social SONA: State of the Nation Address," a webinar of significance and insight. Guided by our YOUKNOW comrades Shaun Pearson and David Vahle, experts in the realm of Brandwatch, this event will dive into conversations across our social nation. Join us as we explore the impact of Barbie on marketing discourse and the emergence of threadfluencers, chat through the influential role of X, and provide strategies to align your brand with the upcoming Rugby World Cup.

Simply fill in your details to book your seat and get your questions ready ahead of the interactive webinar. This is an opportunity to enhance your understanding of the social landscape in South Africa and ask our experts any questions you have about our global tech partner, Brandwatch.

⏰ Time: 10:00 - 10:45

📍 Location: Google Meets (shared upon registering)

🗓️ Date: Wednesday, the 20th of September

Who is YOUKNOW Technologies?

We connect the right tech to businesses to build better connections with their customers. Our global tech stack is the top in the field of helping your business understand and connect with your customers. From social listening & customer experience technology to building your modern growth stack, our local support and expertise allow local enterprises to leverage leading global technologies for better customer engagement, insights, retention and growth.

Why work with us?

💸 Easier Payment Across Continents

🌍 Access to Best in Breed Global Technology

💻 Local Tech Support

🫶 BEE Rated

🇿🇦 South African Tech Consultants

🕐 No Time Zone Limitations

The heartbeat of a nation lies in its conversations, and the threads of dialogue are what weave our social fabric. Introducing "The South Africa Social SONA" snapshot, unlock conversations that shape our nation:

💁‍♀️ Barbie

Who’s mentioning Barbie?

How did people react?

Barbenheimer, who won?


🧵Threads

Are people talking about Threads?

How long did it take to reach 10 Million?

What is the fate of Threads?


🐦 X (Twitter)

The timeline of Twitter (x)

Is X going anywhere?


🏉 Rugby World Cup

Who is mentioning the RWC?

Who is leveraging the RWC?

The South Africa Social SONA Snapshot offers you an in-depth exploration of these captivating topics that have left their mark on our nation's social discourse. Join us on this journey as we unravel the threads that connect us all, examine the pulse of our social media landscape, and peek into the future of our digital interactions.


Download your copy now and gain exclusive insights into South Africa's vibrant social tapestry. Be a part of the conversation that shapes our nation!

Who is YOUKNOW Technologies?

We connect the right tech to businesses to build better connections with their customers. Our global tech stack is the top in the field of helping your business understand and connect with your customers. From social listening & customer experience technology to building your modern growth stack, our local support and expertise allow local enterprises to leverage leading global technologies for better customer engagement, insights, retention and growth.

Why work with us?‍

💸 Easier Payment Across Continents

🌍 Access to Best in Breed Global Technology

💻 Local Tech Support

🫶 BEE Rated

🇿🇦 South African Tech Consultants

🕐 No Time Zone Limitations

Introducing your 2023 Black Friday Snapshot. The perfect insights booster for your 2023 wrap-up, turning your data into actionable insights for your 2024 strategies. We dive into the top 6 takeaways of Black Friday 2023 as a data-driven guide to Black Friday 2024.

What's Inside:

🛍️ Is Black Friday still a big topic of conversation for consumers?

📣 Who were the biggest voices this Black Friday

🛒 What is Black Friday's new pivot?

👀 Which brands had the biggest visibility? 

📈 How to drive engagement

This snapshot just scratches the surface of what our experts can do. Want to learn more about Brandwatch or explore custom reporting? Chat to our experts and let’s connect the dots for you.

🔗 Chat with an expert

Introducing Mixpanel's 2024 Benchmarks Report - Journey Through the Metrics 🔭

The Mixpanel team created this latest edition of the Mixpanel Benchmarks Report to be your navigation system in a universe of metrics. In it, they analyse two years of rollercoastering digital product metrics. By showing performance trends across key industries, these benchmarks will not only help you understand where your business stands in the competitive landscape but also provide a roadmap for improvement.

What's Inside:

🪐 A comparison of how products perform in four strategic areas:acquisition, engagement, retention, and marketing performance

🪐 A breakdown of product benchmarks, combined with industry-specific insights for Financial Services, Media & Entertainment, Ecommerce, Technology, Healthcare, and Gaming

🪐 An analysis of product performance across platforms, highlighting how mobile drives growth

🪐 Perspectives from industry leaders on market challenges, trends, and winning strategies

Want to learn more about product analytics or explore the world of Mixpanel? Chat to our experts and let’s connect the dots for you.

🔗 Chat with an expert

📊🚀 Elevate your Instagram game with our 2024 Benchmark Report on Stories! 🌟 Here's what you'll discover:

📈 Increased Story frequency: Brands are ramping up their storytelling efforts.

🎯 Growing reach rates: Connect with more of your audience than ever before.

💡 Steady retention rates: Keep your viewers engaged from start to finish.

📸 Posts vs. Stories: Understand the dynamics for better engagement strategies.

🗓️ Perfect posting frequency: Find the sweet spot for your brand's Stories.

🖼️ Frame frequency insights: Shorter Stories are dominating the platform.

💬 Boost interaction: Learn how to prompt more replies and engagement.

🔍 Analyze exit rates: Understand when and why viewers drop off.

📱 Uncover engagement trends: Discover what types of content resonate most.

Unlock the full potential of your Instagram presence with Rival IQ's comprehensive insights! 🌟 Download now for actionable strategies to level up your social media game. 📲💬 #InstagramStories #SocialMediaMarketing

Introducing Rival IQ's latest annual Social Media Industry Benchmark Report, now turbocharged. They've surveyed thousands of top brands and companies to uncover the secrets of social success. This comprehensive report covers essential metrics from 2023 across 14 key industries:

🍻 Alcohol

👗 Fashion

💵 Financial Services

🍔 Food & Beverage

💄 Health & Beauty

👩🏾🎓 Higher Education

🛋️ Home Decor

🤳 Influencers

📱 Media

🎧 Tech & Software

💕 Nonprofits

✈️ Travel

🛍️ Retail

⚽️ Sports Teams

It's all you need to gauge your social media performance against competitors on Facebook, Twitter, TikTok, and Instagram. Gain valuable insights into evolving engagement trends and optimize your strategy for 2024.

🇿🇦 Unbox South African Black Friday Insights this October! 📈🛒


Calling all retailers or marketers looking to dominate in this year's Black Friday scene. Look no further! Join us for an exclusive webinar where we delve deep into the hottest trends, strategies, and insights you need to succeed this Black Friday. Stay tuned for more details next week!

🗓️ Wednesday, 18th October

🕙 10:00

📍Google Meets (Live Link)

Who is YOUKNOW Technologies?

We connect the right tech to businesses to build better connections with their customers. Our global tech stack is the top in the field of helping your business understand and connect with your customers. From social listening & customer experience technology to building your modern growth stack, our local support and expertise allow local enterprises to leverage leading global technologies for better customer engagement, insights, retention and growth.

Why work with us?

💸 Easier Payment Across Continents

🌍 Access to Best in Breed Global Technology

💻 Local Tech Support

🫶 BEE Rated

🇿🇦 South African Tech Consultants

🕐 No Time Zone Limitations

Join the YOUKNOW Technologies Newsletter

Hey there, savvy marketer! Want to stay ahead in the Martech game? YOUKNOW has got you covered. Our newsletter is your golden ticket to the latest tech insights, industry buzz, and exclusive events. Here’s why you’ll love it:

  • Product Updates: Get first dibs on our innovative solutions.
  • Industry Intel: Stay in the loop with the hottest news.
  • Exclusive Events: Network with the best and snag some cool swag.
  • Witty Reads: Say goodbye to boring emails and hello to a fab inbox.

Pop in your email below, it subscribe, and join the YOUKNOW crew. Because YOUKNOW where the best martech news is at!

Subscribe now and stay ahead with YOUKNOW Technologies

Data Draughts is Back—and It's Better Than Ever!

Are you eager to join a community of product managers, growth marketers, and industry pros in your city? Well, you're in luck! Your favorite event for connecting with peers has new dates, and you’re on the guest list! Picture rooftop views, cold brews, and great banter—what more could you want?

Fill out our sign-up form to stay updated on all our future Data Draught events, or RSVP to our upcoming edition below:

Cape Town: Thursday, 12 September | 16:30 - 21:30 👉 RSVP Here
Johannesburg: Thursday, 3 October | 16:30 - 21:30 👉 RSVP Here

What’s Data Draughts?
Think of it as the happy hour where connections pour as smoothly as your favourite brew. Our next session is all about bringing together like-minded professionals to mingle, share, and spark brilliant ideas—all in a relaxed setting.

What’s New?
With Amplitude on board, we’re cranking things up a notch. Expect deeper dives, sharper insights, and conversations that will make you think.

Why Join Us?
🍻 Sip on Insight: Engage in lively discussions with fellow pros who are just as passionate about data and growth as you are.
🍺 Raise a Glass to Real Talk: Share your stories, swap challenges, and celebrate wins—no fluff, just the good stuff.
🍷 Toast to New Connections: Build meaningful relationships in a welcoming atmosphere where ideas flow as freely as the drinks.

Who Should Attend?
If you’re a product manager, growth marketer, or anyone obsessed with data-driven success, this event is for you! And don’t come alone—the more, the merrier! Share the link with your friends and colleagues so they can join the fun too.

Who is YOUKNOW?
We’re YOUKNOW Technologies, your local martech experts. We’re all about bringing the best tools and insights to our clients, and Amplitude is one of the gems in our lineup. We’re passionate about helping businesses in South Africa harness the power of data to drive growth.

And the foam on top? Drinks are on us!

Join the Go Everywhere Club’s #JoinJogtober Challenge! 🌍💻🏃♀️🏃♂️

This October, we are hosting a Jogtober on our Go Everywhere Club - A Strava Group full of our fellow data lovers, industry pals and people who like to crunch numbers by day and smash PBs by the afternoon.

So how do you win?

It's all about logging the most activities on our Strava Group! Whether you’re a casual cyclist, pro runner, or padel fanatic, your activity counts — By the 31st of October, the person with the most activity wins an R2000 voucher! 🏆

Cool, how do I enter?
  1. Fill out your details to get the Strava Club link
  2. Join our Club
  3. Log your activities
  4. Stay active and aim for the top spot on the leaderboard

Lace-up, sign up, and get moving!🏅

Boost Your 2025 Marketing Strategies with the 2024 South African Stats Report

Do you truly understand your South African audience? In our latest 2024 South African Stats Report (powered by GWI’s Core data), we go beyond surface-level insights to reveal the unique habits, behaviours, and trends shaping South African consumers today. This Consumer Behaviour Report uncovers the motivations behind their purchasing decisions, from essential buying triggers to broader trends that will shape the future.

With this in-depth South African Report, you’ll be equipped to tailor your marketing strategies and engage with your audience effectively.

Inside the 2024 South African Stats Report, You’ll Discover:

  • The key drivers behind South African purchasing decisions
  • Emerging consumer behaviour trends specific to the South African market
  • Insights into the lifestyle preferences of local consumers
  • Tech user behaviour for your potential audience to enhance your marketing approach in South Africa
  • South African social media and media consuming habits

Why GWI for the 2024 South African Stats Report?

This isn’t guesswork. We’ve harnessed GWI’s globally trusted data to provide you with accurate, real-time insights relevant to South Africa. This up to date Consumer Behaviour Report offers a data-driven view into our local market, helping you make informed decisions.

Why Download This South African Report?

If you're looking to refine your marketing strategy, launch smarter products, or impress stakeholders, this free 2024 South African Stats Report is your essential guide to consumer success in South Africa.

Fill in our form to get your hands on our 2024 South African Stats Snapshot.

Get the stats that could change your strat!

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