10 Best Practices You Need to Know Within your Digital Care Strategy
Customers expect consistency and high-quality customer experience regardless of the channel they choose to use, be it digital or traditional. Whether customers decide to use a phone call, email or a social channel, to reach out to brands, they should be engaged in a friendly, effective and efficient way. That’s a high bar to clear, but one that offers brands impressive advantages against competitors. In this white-paper, we’ll take you through the 10 essential practises you need to know about digital care solutions.
Khoros (Lithium Technologies + Spredfast) is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation.