Lithium Social Response now supports WhatsApp for Business

Engage with your customers where they live, with WhatsApp for Business.


In this age of millennials and digital natives, businesses need to gear up when it comes to managing customer support queries. This is due to the ever-increasing demand from consumers for speedy responses to queries and engagement through their prefered online and social channels.


Businesses who fail to scale and adequately provide customer support will be left behind as consumers no longer feel satisfied with traditional email or call centre support mechanisms.


Lithium, leaders in social customer service have announced the expansion of their global suite of customer service solutions to include WhatsApp for Business.


With the early adoption of the WhatsApp for Business program, customers can now centrally and securely manage their customer engagement and response, at scale through social, web and mobile apps, all while maintaining the value of their engagement.


This is no surprise as more than 1.5 billion people in over 180 countries make use of WhatsApp to date, it’s a natural step to connect customers to businesses with simple fast messaging.


Lithium CEO had this to say about the new integration with WhatsApp Business  –

“Great companies are committed to serving their customers whenever and wherever customers want to get answers….Messaging channels like WhatsApp Business gives brands a fast and simple way to address a customer’s question in a direct and highly personalized way.”


Have a look at the official press release from Lithium regarding their new offering.


Email us to book your free Demo of the Lithium Social Response platform, which now includes WhatsApp for Business.


YOUKNOW is the Sub-Saharan African partner to Crimson Hexagon, Lithium Technologies, Stackla and Domo, global leaders in Social Media Insights, Engagement, Social CRM, User Generated Content and Business Intelligence.

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